1. Early Check-Out
If you choose to check out earlier than your scheduled departure date, please notify the front desk at least 24 hours in advance. In such cases, no refunds will be issued for unused nights.
2. Force Majeure and Unforeseen Circumstances
- In the case of unforeseen circumstances or events beyond our control, such as natural disasters, strikes, political instability, pandemics, or other force majeure events, we may offer the option to reschedule your stay or issue a full refund if you are unable to reach the resort.
- In such cases, please contact our customer service team for assistance.
3. No-Show Policy
- A "no-show" occurs when a guest fails to arrive at the resort on the scheduled date of check-in without prior cancellation. In such cases, the full booking amount will be charged, and no refund will be provided.
4. How to Cancel or Modify Your Booking
- To cancel or modify your reservation, please contact us at:
◦ Email: [[email protected]]
◦ Phone: [+91 97845 59999]
◦ In writing: Please email us with your booking details (Name, reservation number, and check-in date).
◦ You may also use the customer portal (if available) to manage your reservation.
5. Refund for Payment Errors
- If a refund is due to an error in the payment process (such as double payment or incorrect charge), we will ensure a prompt refund to the original payment method. Please contact us immediately if you believe there has been an error.
6. Contact Information
- For any questions or concerns regarding cancellations or refunds, please reach out to us:
◦ Email: [[email protected]]
◦ Phone: [+91 97845 59999]
◦ Address: Thour Nature Resort, Village Varaval, Tehsil Bali, District Pali, Rajasthan 306126
Thank you for choosing Thour Nature Resort. We strive to offer you flexibility and support, ensuring your experience with us remains a memorable one.
